In the vertical transportation industry, where technical precision and rapid response times are mission-critical, operational agility isn’t just a goal—it’s a competitive moat. Ascensores Otoya, a leading Peruvian firm specializing in the installation, maintenance, and modernization of elevators and escalators, has set a new benchmark for digital transformation in the region.
At the OfficeTrack Summit Latam 2026, Andy Echevarría, Head of Operations and Integrated Management Systems (SIG), broke down how the company transitioned from a fragmented legacy workflow to a high-velocity, data-driven ecosystem.
The Challenge: Overcoming Performance Bottlenecks
Before adopting a dedicated field service management (FSM) platform, Otoya relied on a basic Google-based application. However, as the company scaled, the limitations of this “lite” solution became apparent, creating significant operational friction:
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Application Instability: The legacy system struggled with heavy data loads. Technicians often experienced app crashes when uploading high-resolution site photos, leading to data loss and frustration.
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Administrative Latency: Due to mobile sync issues, technicians frequently had to return to HQ to manually input data into PCs. This created a massive bottleneck in the reporting cycle and delayed client deliverables.
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Offline Dead Zones: Elevator maintenance often happens in basements and reinforced concrete shafts. The lack of a robust “offline-first” architecture meant the workflow stopped the moment the signal dropped.
“I’ve worked with various Tier-1 ERPs in the manufacturing sector, but we needed something specifically optimized for the unique mobility requirements of the elevator industry,” Echevarría noted.
The Solution: A Seamless, Mobile-First Workflow
By implementing OfficeTrack, Ascensores Otoya successfully migrated to a SaaS environment designed for extreme field conditions. The platform introduced three transformative capabilities:
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Reliable Offline Sync: OfficeTrack’s architecture allows technicians to execute complex forms and capture media in zero-signal environments. Data is cached locally and auto-synced the moment connectivity is restored, ensuring zero data leakage.
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Automated Report Engine: Utilizing the Report Design feature, the company automated the generation of client-facing documentation. What used to take hours of manual Excel formatting is now an instantaneous, branded PDF triggered upon task completion.
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Real-Time Fleet Telematics: Management gained a “single pane of glass” view of the entire field force. Real-time GPS tracking and geofencing allowed for optimized dispatching and validated “Time on Site” metrics for SLAs.
Driving User Adoption: The Human-Centric Rollout
Otoya understood that software is only as good as its adoption rate. To ensure a smooth transition, the leadership team complemented the technical rollout with a robust internal enablement strategy:
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Custom Knowledge Base: Following initial training from OfficeTrack’s regional experts, Otoya created a localized library of video tutorials and step-by-step SOPs.
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Standardized Onboarding: This digital curriculum is now baked into the company’s onboarding flow, ensuring that every new hire is “platform-ready” from day one.
The Bottom Line: Data-Driven Decision Making
Today, the impact on Otoya’s bottom line is defined by operational velocity. The ability to capture high-fidelity data from the field in real-time has turned their operations department into a source of business intelligence.
As Andy Echevarría puts it: “The agility we’ve gained in information flow is a game-changer. Having immediate field insights allows us to move from reactive troubleshooting to proactive, strategic decision-making.”
Is your field operation still throttled by manual processes or unstable legacy apps? Learn how to digitize your workforce and unlock real-time operational visibility.
Watch the full Ascensores Otoya case study here: [Link to Video]
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