In the field services and technical operations industry, paper was for years the common denominator. Lost work orders, delayed reports, and supervisors with no real-time visibility were the reality facing regional companies before implementing OfficeTrack, transforming their manual processes into a high-efficiency management ecosystem.
During the OfficeTrack Summit Latam 2026, Gabriel Galindo (Petroend), Andrés Felipe León (FYG Group), Patricia Pandiani (Manfring), and Carlos Rodríguez (Mabe) shared how digitization solved their most critical operational pain points.
The Challenge: Manual operations and lost time
Before the transformation, these companies faced bottlenecks that directly impacted their profitability and the quality of their customer service:
Lack of Traceability: In demanding environments like Vaca Muerta (Petroend), the absence of real-time reports wasn’t just an administrative delay—it was a direct financial loss due to a lack of competitive edge.
Fragmented Information: Companies with long-standing legacies (Manfring) struggled with photographic evidence trapped in emails or WhatsApp, without centralized records or timely delivery to clients.
Operational Inefficiency: Managing 150 points across expansive departments (FYG Group) or starting the day with manual dispatching (Mabe) generated hours of delay before technicians could be deployed.
“Before rolling out any tool, you need to map and structure your operational processes first. That experience gave us a solid foundation to build on,” highlights the FYG Group team.
The Solution: Agility and visibility in real-time
Implementing OfficeTrack allowed these organizations to migrate toward a system designed for extreme mobility. The changes impacted three fundamental pillars:
Productivity and Speed: Service closing times were drastically optimized. Manfring went from 60-minute processes to just 15, with evidence available to the client immediately.
Customized Workflows: Unlike rigid platforms, the software adapted to the processes of technicians with 30+ years of experience (Mabe), making it a tool that works for them, not against them.
Geographic Supervision: Real-time geolocation tracking allowed management to follow distributed teams across entire departments, driving faster and better decision-making.
The Implementation: A human-centric transition
Everyone agreed that the biggest challenge wasn’t technical—it was human. Success required more than just a tool; it required support, training, and clearly demonstrating how digitization improves daily work. By building modules alongside the technicians, companies ensured high adoption and a smooth transition from legacy systems.
Conclusion: Information for strategic decisions
Today, the impact on these operations is defined by Control. Shortened communication loops and fewer friction points have increased service visit ratios and enhanced the overall client experience.
As the panel of leaders concluded: “When you have control, you make better decisions. And when you make better decisions, both financial results and the client experience improve together.”
Is your company still losing time with manual reports or slow systems? Discover how to digitize your field operation and gain total visibility.
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