Igga is a service company in the telecommunications sector that sought to improve the efficiency and quality of life of their technicians by implementing an appropriate technological solution. In this context, they discovered OfficeTrack as a platform that could meet their needs and optimize their operational processes.
Client’s context before using OfficeTrack:
Prior to working with OfficeTrack, IGGA was facing challenges related to manual management of operation and maintenance activities of telecommunications equipment nationwide. Its technicians performed the work in the field and then documented in Word format reports. Doing so created difficulties during the delivery because they had to use extra time, in addition to the geolocation of equipment and technicians.
Implementation of OfficeTrack:
The implementation of OfficeTrack was carried out in phases, starting with the digitalization of forms and the incorporation of preventive and planned processes. The process of organizing and optimizing procedures involved change management with users in order to adopt the new tool.
OT functionalities used:
The most beneficial functionalities of OfficeTrack for Igga are the georeferencing of technicians, the centralized management of operation and maintenance activities, and the optimization of delivery times of reports to the client. Additionally, the platform allows the assignment of services to specific technicians and the visualization of activities from any location.
Benefits:
The immediate results noted by Igga when working with OfficeTrack include:
– greater operational efficiency
– increased productivity by centralizing information and eliminating manual tasks
– an improvement in the quality of life of technicians by freeing them from additional administrative activities.
Testimonial:
“OfficeTrack has transformed their management by facilitating georeferencing and service assignment, streamlining processes and reducing the administrative burden for technicians. The gradual implementation has allowed for continuous adjustments and seamless change management. OfficeTrack’s professionalism and after-sales service have exceeded expectations, and Igga recommends this platform to any company looking to optimize its processes and improve operational efficiency.”
Gerardo Andrés López Bedoya GMIT Project Manager at Igga
