Digital transformation
For hundreds of industries: from logistics to mining.
We help manage the field operations of companies in logistics sectors such as courier services, distributors, transportation, postal services, and deliveries. These companies have field workers who are constantly moving between customers and suppliers. Dispatchers and supervisors at the central office must know the location of their field workers at all times.
They need to monitor and control all processes to ensure that tasks are carried out in the most effective and efficient way.
It enables the management of digital communication between supervisors at the company’s operational bases and the different actors involved: employees, contractors, suppliers, and end users.
By using an application installed on mobile phones or tablets, along with a web environment, the flow of information is established efficiently and in an organized manner.
You will be able to plan optimal routes and view the real-time location of all field employees in relation to predefined points of interest (POI) such as customer sites, supplier sites, personal residences, etc. You can also predefine geographic zones as work areas and receive alerts via email, SMS, dashboard notifications, and more.
You will be able to obtain management reports and charts on locations, routes, times, and task duration. The platform keeps a record of all locations from the past three months.
Through OfficeTrack, companies can make their operation more efficient and productive. You will notice clear savings in resources, supplies, and storage costs.
End customers appreciate having first-hand information about the services they request. With OfficeTrack, they can have a clear view and track their request from the moment it is submitted, receive notifications when the worker is on the way, get a report with the details of the completed service, and complete a survey to rate the service received.
The customer may receive an email or SMS allowing them to view, on the shared map, the position, route and estimated time of arrival of the employee who is on their way to their home.
It allows you to customise and design different reports on each task performed. These reports can include logos, formats, images, and predefined texts. They can be sent online to the various stakeholders that the company considers appropriate.
Customer satisfaction
Resource savings
Efficiency
Optimisation
Since the beginning, OfficeTrack has been essential to our operations. It allows us to meet the maintenance requirements of the State of Florida and ensure that every task is completed within the established timeframes. If we fail to comply, we face fines, so having this level of control is crucial.
Now we follow a unified workflow. We can immediately access certain resources that used to be difficult to obtain. I can now access that information instantly and manage my own timing, without depending on other departments’ schedules.
OfficeTrack transformed the operation of our field teams. Real-time visibility and efficient communication have been key to improving our service and better satisfying our customers. I would recommend OfficeTrack to any company looking to optimize its field workforce management.
