On Wednesday, September 11, OfficeCore held the Summit 2019, an event that brought together users and experts from OfficeTrack, an Israeli WorkForce Management solution that has been experiencing great growth in Colombia. The event took place in the event area of the 100 Luxury Suites Hotel in Bogota, Colombia, bringing together about 50 people, 50 companies and all the OfficeCore commercial and technical team.
Maria del Rosario Gutierrez, Senior Sales Manager of OfficeCore, opened the event talking about innovation and the importance of digital transformation. “For the market, a company that does not innovate in its processes and solutions is saying that it will disappear in the next 10 years. Transformation is essential for business survival, ”he said. The success stories presented in this edition were: ACT Telematica, Coorserpark and Automas where what stood out most was the gain experienced in terms of productivity, quality of reports and customer service time, in addition to paper economy, of fuels and resources, among other advantages.
Omar Alberto Torres and Carlos de Brigard technical support representatives in OfficeTrack in Colombia, talked about the new features of the tool that are already available for immediate use. “The 2019 Summit is an important moment of technical update for the user community in the country. Every year we witness the integration and networking of these professionals and their companies in a rich exchange of experiences and information, Omar Torres described.
The last moment of the day was from Moty Shemesh, CEO of the Israeli OfficeCore, which presented OfficeTrack New Generation. He explained that it is a new paradigm in terms of support for field services, customer service and technical support. Shemesh highlighted the innovations that will further facilitate the life of the OfficeTrack user, such as image and text recognition technology, protection against blurry photos, video recording on forms and chatbot for scheduling visits by the client himself. Who saw, was impressed with the progress of the solution and the incredible possibilities for companies.