OfficeTrack provides greater visibility and control of field service operation, driving higher productivity while engaging end users.
OfficeCore’s OfficeTrack is a cloud based WFM solution that is fully implemented with Micronet’s SmarTab and SmartHub, and provides the best cost-benefit ratio offered in the market for both transportation and delivery services as well as repair and maintenance service providers.
For companies engaging in sectors such as courier services, deliveries, freight, transportation, distribution and handling, managers and dispatchers at headquarters must know their field workers’ location at any given time. Managers and dispatchers need to monitor and control all processes to ensure that the tasks are performed in the most effective and efficient manner.
For companies that are operating field resources, such as providers of repair and maintenance services at businesses or residential locations, field workers require online access to their organization’s IT systems. More importantly, managers and dispatchers need to monitor and control all processes to ensure that the tasks are performed in the most effective and efficient manner.
-Streamlined digital transfer of data and information between managers and field workers
-Effective command and control capability for the organization
-Reduced human error Improved information accuracy, relevancy and availability
-Fast ROI thanks to increased capacity for handling end-customers calls/tasks
– Increased capacity for handling end-customers calls/tasks, leading to fast ROI
– Managerial tools for measuring field worker efficiency
– More unified work practices as field workers adhere to predefined organizational procedures