modulE officetrack
Why is customer satisfaction important?

In today’s increasingly competitive marketplace, organizations must make great efforts to acquire new customers and especially to retain existing ones.

OfficeTrack solution for field services allows companies to schedule and manage requests, as well as audit and monitor their progress.

booking

It allows customers to choose the date and time of the visit, receive confirmation of the reservation and the possibility to reschedule or cancel it.

e.t.A.

Customers receive an alert by text message (SMS) or email notifying them of the estimated time of arrival of the requested service.

Report designer

You will be able to automatically send a detailed and personalized report to the client immediately after the service is completed.

survey

It allows you to create a customer satisfaction survey that will help measure the level of service expectations.

New Ticketing Module (service desk) 

This tool offers your customer service and technical support team a single view to manage all customer requests.

El objetivo de este gestor de tickets es crear, administrar y tramitar solicitudes. Podrás:

OfficeTrack helps to optimize the customer service process, thus improving interaction with users.

In order to have satisfied customers, it is necessary to implement well-defined processes, train personnel and use the right technology to keep up with the demands that arise.

Improves customer satisfaction
90%
Communication with end customers
81%
Build customer loyalty
85%
testimonial
What do our customers say?

We value the opinion of our customers.

Our support team is always available to assist you.

Listening, supporting, and constantly contacting them is a high priority.

Read some testimonials from our valued customers.

Andres Caro
Icetel
Assistant General and Commercial Manager

“OfficeTrack allows me as a supervisor to have complete awareness of the technician’s location in the field at all times.”

Fernando Duarte Portillo
Grupo HTE
Technical Management

“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”

André Fernandes
Dolse
General Manager

“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”

Ignacio López
QB Andina
Operational Manager

“OfficeTrack boosts the efficiency of the people working in the company. In some processes such as verifications or quality control, the processing time was reduced by a third, with the addition that the information is more accurate and reliable than before.”

Andres Caro
Icetel
Assistant General and Commercial Manager

“Besides shortening the deadlines for the generation of reports after the work was done, it also allowed us to be certain that the photographic report is accurate at the time of the execution of the task, whether preventive or corrective.”

SUCCESS STORIES
Meet some of our customers' success stories

You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!

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