Digital transformation
For hundreds of industries: from logistics to mining.
The OfficeTrack solution meets the needs of different companies that operate with field resources, such as repair and maintenance service providers.
These companies have field workers who visit businesses or end customers’ homes to perform a service. Field workers operate outside the office and therefore require online access to their organization’s IT systems.
Most importantly, supervisors and dispatchers need to monitor and control all processes to ensure tasks are completed in the most effective and efficient way. The digital transfer of data streamlines communication between field employees and supervisors. Managers and supervisors will be able to monitor and carry out efficient control for the organization. Information is obtained accurately and in real time.
This will increase the ability to manage requests from end customers, enabling a quick return on investment.
By implementing the OfficeTrack solution, you can assign all tasks to field workers directly to the employee’s mobile device. The operations center will send all task-related information, including real-time updates. Supervisors will be able to see their employees’ locations on the map in real time, in relation to predefined points of interest and geographic zones. Alerts can be configured regarding task status and performance (started, in progress, completed, etc.), and management reports and charts can be generated to measure employee efficiency.
Through OfficeTrack, companies can make their operation more efficient and productive. You will notice clear savings in resources, supplies, and storage expenses. End customers highly value having first-hand information regarding the services they request. With OfficeTrack, they can have a clear view and track their service from the moment the request is made, receive notifications when the worker is on the way, receive a report with the details of the service performed, and complete a survey to rate the service received.
Assign tasks to field workers directly through their mobile devices from the OfficeTrack operations panel or from the company's ERP systems integrated with OfficeTrack.
Replacing paper forms with smart digital forms reduces human error and enables considerable savings in supplies, storage, and human resources costs.
Efficiency and Productivity
Resource savings
Customer satisfaction
Since the beginning, OfficeTrack has been essential to our operations. It allows us to meet the maintenance requirements of the State of Florida and ensure that every task is completed within the established timeframes. If we fail to comply, we face fines, so having this level of control is crucial.
Now we follow a unified workflow. We can immediately access certain resources that used to be difficult to obtain. I can now access that information instantly and manage my own timing, without depending on other departments’ schedules.
OfficeTrack transformed the operation of our field teams. Real-time visibility and efficient communication have been key to improving our service and better satisfying our customers. I would recommend OfficeTrack to any company looking to optimize its field workforce management.
