The OfficeTrack solution supports the needs of different companies that are operating field resources, such as providers of repair and maintenance services.
These companies have field workers that visit end-customer businesses or residential locations to perform a service.
Field workers operate externally to the office and therefore require online access to their organization’s IT systems. More importantly, managers and dispatchers need to monitor and control all processes to ensure that the tasks are performed in the most effective and efficient manner.
Streamlined digital transfer of data and information between managers and field workers
Effective command and control
Effective command and control capability for the organization.
Reduced human error
Paperwork replaced by online work, reduces human error and enables considerable savings in overheads and human resources.
Improved information accuracy, relevancy and availability.
Increased capacity for handling end-customers calls/tasks, leading to fast ROI.
Managerial tools for measuring field worker efficiency.
Unified work practices
More unified work practices as field workers adhere to predefined organizational procedures.
Improved intuitive tools for field workers to perform all related reporting tasks.
SAAS not required
A SAAS cloud-based service with no hardware required
Implementation of the OfficeTrack Solution
Assign tasks to field workers
Assign tasks to field workers directly from the OfficeTrack management dashboard or from the company’s ERP systems interfaced with OfficeTrack online.
Online task related information
Send all task related information online directly to the field worker’s mobile device, including real-time updates.
View locations of field workers in real-time on the dashboard map (on PC and mobile devices).
Points of interest
View locations of field workers on the map relative to the location of their tasks, predefined points of interest and geographical zones, and receive related alerts.
Receive real-time updates from field workers on task status and performance (start, in process, completed, etc.)
Receive automatic assistance in assigning new tasks to the most suitable field worker.
Retrieve managerial reports and graphs measuring field workers efficiency.
View assigned tasks, including details such as customer information and failure description.
Task status and performance
Send real-time reports regarding task status and performance.
General inventory system
Query the personal or general inventory system for required catalog items.
Relevant inventory databases
Update relevant inventory databases regarding actual use of items.
Report payment collection by cash, check or credit card.
Collect customer’s digital signature.
Product bar codes
Scan and send product bar codes.