Service & Maintenance

The OfficeTrack solution supports the needs of different companies that are operating field resources, such as providers of repair and maintenance services.

These companies have field workers that visit end-customer businesses or residential locations to perform a service.

Field workers operate externally to the office and therefore require online access to their organization’s IT systems. More importantly, managers and dispatchers need to monitor and control all processes to ensure that the tasks are performed in the most effective and efficient manner.

Product Benefits

Digital Streamlining

Streamlined digital transfer of data and information between managers and field workers

Effective command and control

Effective command and control capability for the organization.

Reduced human error

Paperwork replaced by online work, reduces human error and enables considerable savings in overheads and human resources.

Information accuracy

Improved information accuracy, relevancy and availability.

Handling capacity

Increased capacity for handling end-customers calls/tasks, leading to fast ROI.

Managerial tools

Managerial tools for measuring field worker efficiency.

Unified work practices

More unified work practices as field workers adhere to predefined organizational procedures.

Intuitive tools

Improved intuitive tools for field workers to perform all related reporting tasks.

SAAS not required

A SAAS cloud-based service with no hardware required

Implementation of the OfficeTrack Solution

Assign tasks to field workers

Assign tasks to field workers directly from the OfficeTrack management dashboard or from the company’s ERP systems interfaced with OfficeTrack online.

Online task related information

Send all task related information online directly to the field worker’s mobile device, including real-time updates.

Real-time locations

View locations of field workers in real-time on the dashboard map (on PC and mobile devices).

Points of interest

View locations of field workers on the map relative to the location of their tasks, predefined points of interest and geographical zones, and receive related alerts.

Real-time updates

Receive real-time updates from field workers on task status and performance (start, in process, completed, etc.)

Automatic assistance

Receive automatic assistance in assigning new tasks to the most suitable field worker.

Managerial reports

Retrieve managerial reports and graphs measuring field workers efficiency.

Assigned tasks

View assigned tasks, including details such as customer information and failure description.

Task status and performance

Send real-time reports regarding task status and performance.

General inventory system

Query the personal or general inventory system for required catalog items.

Relevant inventory databases

Update relevant inventory databases regarding actual use of items.

Report payment

Report payment collection by cash, check or credit card.

Photos

Send photos.

Digital signature

Collect customer’s digital signature.

Product bar codes

Scan and send product bar codes.

We welcome you to contact us and become one of our many satisfied customers