OfficeTrack solution for Boxer Security business improvement
Boxer Security was born in 1993 with the purpose to laying the foundations in private security services, anticipating and consistently satisfying the needs of asset protection. Its mission is to efficiently meet the customer’s security needs, delivering true solutions.
Boxer Security did not have control or work visibility carried out in the field by the supervisors since the communication was made by phone or in writing. Supervisors submitted daily reports on paper. This meant a problem in delivery times since they used to take time to deliver them.
Furthermore, there was not a mechanism to corroborate what was indicated by the supervisor in his report. In addition to this, coordination was carried out by phone that was generally not recorded, which generated losses of valuable information for the company.
Now with OfficeTrack, the Boxer Security headquarters can control the work carried out by supervisors since it has real-time information.
Supervisors, through forms, can mark attendance, schedule tasks, make their daily reports and submit them on time, request uniform changes and notify emergencies by pressing a single button between the main ones. OfficeTrack makes a complete follow-up with a checklist format to the security guards that are operating with each client.
Moreover, an Integration is being worked on, between OfficeTrack and the Boxer Security system to obtain more customized reports.
Paper has been eliminated and the requirements time response time have been improved, operating costs have decreased, supervisors performed their work better, and there was greater interest and commitment on the employees sides who use the service. In addition, loyalty is being gained from all clients to whom the security service is provided.