Success Case – Automás achieves significant customer growth thanks to OfficeTrack use

Automas is a young and dynamic Colombian company, with private capital, endorsed as the first
automotive diagnostic center in the north of the city of Bogotá. They have 28 offices in the cities of
Bogota, Cali and Florence, in addition; they have 47 authorized centers with total coverage in the
country, providing services of Expert Reports, Anti-theft Marking, Scanner Diagnostics, Engine
Compression Testing and Mechanical Technical Review.

THE BUSINESS CHALLENGE

Automas is a young and dynamic Colombian company, with private capital, endorsed as the first
automotive diagnostic center in the north of the city of Bogotá. They have 28 offices in the cities of
Bogota, Cali and Florence, in addition; they have 47 authorized centers with total coverage in the
country, providing services of Expert Reports, Anti-theft Marking, Scanner Diagnostics, Engine
Compression Testing and Mechanical Technical Review.

¿WHY OFFICETRACK?

OfficeTrack is a complete and flexible solution for workforce management in the field, aiming to
provide high quality service and optimal interaction with end customers. Based on intelligent
planning and online monitoring, OfficeTrack improves the experience by providing real-time
updates, managing tasks and work orders performed by the partner in the field, providing
extensive online information such as location, alerts, progress of an activity among others,
providing 360° operational visibility.

SOLUTION OFFICETRACK

OfficeTrack made a complete survey of all the information regarding the processes that Automas
was doing manually, according to that data survey and its subsequent analysis was implemented
the optimization module where the information previously analyzed fed the different phases and /
or configurations of this module, such as: Resources, routes, work bands and customer service
schedules, among others. This allows route optimization to improve the scheduling of field tasks,
determine the best available routes based on estimated time windows for tasks, available
resources, travel time, distance between workplaces and more.

BUSINESS IMPACT

After having implemented Officetrack, it allowed a better planning of the activities, minimizing the
time and routes of the inspectors, achieving that they executed in a more optimal and efficient
way their activities, resources were optimized, operational costs were reduced, the performance
in general of the employees were improved and the times of fulfillment were improved, thus
achieving a greater benefit from the tool, exploiting its use and taking it to 100% to achieve a
better administration, allowing Automas to have a significant growth of clients.

We invite you to request a free demo of OfficeTrack solution