Success Case – Imextel bettered its operational efficiency and speeded up work processes thanks to OfficeTrack

IMEXTEL

Importer and Exporter of Telecommunications Products Limited. A reference company in the selection and recruitment of personnel for telephony projects, has established a Quality Management System based on ISO 9001:2008, in order to ensure the continuous improvement of each of its processes. It provides services and products for the main telecommunications companies in Chile and Peru, such as:

  • Services: Engineering, HR Outsourcing, Fibre Optics, Projects, ITO, PMO
  • Products: HW Pre-Sale, HW Sales, HW Post-Sales

The Challenge

To improve the operational efficiency of the company, speeding up the process of expenses report for the trips of technicians to different parts of the country as required by the projects they carry out.

IMEXTEL’s initial process considered the construction of surrender sheets and annexing to them the physical evidence of each expense, and only waiting for the technician to return to the head office to present it and perform the quadrature of expenses, delaying his hindering the reaction to unforeseen expenses during the trip.

OfficeTrack Solution

A free form was implemented for the registration of each of the daily expenses of the technicians, which in turn generate a personalized and individual expense report. The most important part of the solution considered concentrating the expenses of all technicians on an external WEB report, which has several filters and allows grouping by Expense Type, Technician, Dates and others, and automatically calculating the total, and allowing also reviewing the customized report if there are doubts about the detail of expenses.

This made it possible to expedite surrender and react quickly in case technicians have eventually spent
their daily travels.

The Results

The implementation of OfficeTrack, and expense reporting, made it possible to significantly expedite the quadrature of expenses, reimbursement of extra expenses or discounts on wage payroll, which helped to improve expense control.

We invite you to request a free demo of OfficeTrack solution