Success story Brazil – SEM PARAR chooses OfficeTrack to achieve innovation and optimization of daily operations

Sem Parar is a Brazilian company elected by Customers the best electronic Toll in the country according
to Datafolha newspaper of the years 2015, 2016 and 2017.
Present in 12 Brazilians states;
Operates in 66 highway concessionaires;
More than 790 million electronic transactions / year;
346 toll plazas, 460 Shell fuel stations and 296 automated parking lots;

BUSINESS CHALLENGE

As many Companies worldwide looking for innovation and Optimization of daily operation, Sem Parar
suffered of many points mapped after discussion with Officetrack specialist like:
Lack of control to forward/follow-up Customer Service Order;
–  Lack of traceability of the technical service;
–  There was no Employees and service providers time control;
– Lack of management in the control of general services expenses;
– Technical Service Order installation and maintenance filled by paper with manager report delay;

WHY OFFICETRACK?

Officetrack allows filed service management through company mobiles, collecting accurate information
in real time, optimizing many traced company processes, improving saving and efficiency of the
technical service performed by all supervisors / technicians in the field; Additionally having the
information in real time Sem Parar will have tools to make administrative and operational decisions for
each activity, giving timely response to the customer and improving service quality.

OFFICETRACK SOLUTION

OfficeTrack change the concept how to work and report fidelity information to Sem Parar Managements
and all its Customers in real time like:
– Facility in the direction of service orders;
– Real-time geolocation of field service officers / providers;
– Full fleet management and back office tracking;
– Report on expenses with online management report;
– Technical Activity Report – electronic approval;
Finally, it was possible to define Customize reports providing to the customers on line electronic service
orders reception and service satisfaction.

We invite you to request a free demo of OfficeTrack solution