OfficeTrack solution and services enable Telefonica, Peru to improve overall filed operation and increase customer satisfaction rate.
Telefonica Peru with over 16 million mobile subscribers and 1.4 Broadband connections part of
Telefonica Global implemented OfficeTrack solution to manage work force operational team
Telefonica management team found it more and more challenging to plan, track and measure field
workforce daily tasks with ongoing operation activities. All repair and install trouble tickets were
handled manually causing inconsistent and incorrect data scattered flowing into back office systems
Telefonica management team were looking for one stop and centralized solution that will enable them
to managed technician workforce and contractors and a much better way with an ultimate goal to
lower operational costs.
OfficeTrack solution provide Telefonica the optimal way to manage their field technicians operation.
Service team and filed technicians receive on their mobile device work orders with all relating
information to include customer contracts. The field team records all the results at the field to include
materiel used, pictures and signature.
All the information flows automatically from OfficeTrack to Telefonica ERP platform where the
information is stored and proceed for invoicing and order tracking.
Telefonica increase daily service assignments, reduced the end to end time till work order fulfillment
and gain real time view on the field operation.