In an industry where trust is built on facts and immediate reaction is vital, Boxer Security has positioned itself as a leader in the Peruvian market. With over 35 years of experience, the company offers much more than private surveillance; they provide integrated management including electronic security, access control, and occupational health and safety.
During the OfficeTrack Summit Latam 2026, Eduardo Gaviria, General Manager of Boxer Security, shared how digitalization has been the pillar for maintaining operational excellence across the entire national territory.
The Challenge: Managing the “Invisible” in Real-Time
Managing security operations across an entire country implies monumental logistical challenges. Before going digital, supervision relied on manual processes: managers had to return to the office to process requests, report incidents, or order equipment. This created communication gaps and delayed responses to clients.
“We were looking for software that allowed us to develop according to our own needs without being operationally dependent on the provider,” says Eduardo Gaviria.
The Solution: One Platform, Multiple Dimensions
Boxer Security adopted OfficeTrack years ago, starting with basic supervision. Today, the tool has expanded into every critical area of the company:
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Operations & Logistics Management: When a manager visits a site, they verify everything from personnel location to uniform conditions. If something is missing, the request is generated in the app, and the back office processes it instantly. By the time the manager returns, everything is ready.
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Client Visits (Live Feedback): A specific form for client meetings records commitments and satisfaction levels, sending them directly to the headquarters.
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Technical Installations & Alarms: Electronic security technicians register installations, take photos, and obtain digital signatures from clients in less than two minutes, ensuring service compliance.
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Risk Analysis & Training: The company uses custom forms for training and on-site risk assessments.
The Results: Achieving 98% Excellence
The commitment to digitalization has delivered powerful results:
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98% Supervision Compliance: A massive success indicator in an industry where unforeseen events are constant.
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Automated Communication: Reports, photos, and compliance documents reach the client immediately via email, enhancing transparency and corporate image.
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Instant Replacements: If a manager faces an issue, reassigning their visits is immediate. Information is universal and available on the new manager’s device instantly.
“Versatile and Agile”: The Key to Autonomy
For Eduardo Gaviria, the greatest value of OfficeTrack is independence. The Boxer Security team creates and modifies their own forms according to the changing needs of the Peruvian market, giving them a competitive advantage in speed and adaptation.
“Without OfficeTrack, it would be impossible to have this level of control. It is software that you can use at your convenience and that generates fast results.”
Conclusion
Boxer Security’s case proves that digitalization is not a project with an end date, but a constant evolution. From supervising guards to managing complex logistics and risk analysis, technology has allowed a company with decades of history to remain at the forefront of modern agility.
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