In the competitive telecommunications industry, the margin for error is virtually non-existent. For Iga, a Colombian company with over 20 years of experience in engineering and infrastructure management, the challenge wasn’t a lack of expertise—it was the struggle to oversee a massive operation distributed across the entire country.
During the OfficeTrack Summit Latam 2026, Santiago García Restrepo (Telecom Analyst at Iga) and Wilmer Saavedra (Sales Manager at OfficeTrack) shared how technology managed to turn a critical situation into a blueprint for efficiency.
The Challenge: Manual Processes vs. Strict KPIs
Iga faced a reality common to many field service companies: a heavy reliance on paper and manual workflows. With technicians spread across various regions of Colombia, maintaining oversight became nearly impossible.
“Everything was done in a very antiquated way. We couldn’t measure real productivity, and the margin for error on our indicators was extremely tight,” explains Santiago García.
The situation reached a breaking point when their primary client, Internexa, tightened their compliance levels (KPIs). Iga was facing a non-compliance rate of over 50%, which not only damaged the company’s reputation but also triggered financial risks due to contractual penalties.
The Solution: 100% Automated Management
Implementing OfficeTrack allowed Iga to centralize its operations and achieve total visibility in real-time. The key modules that transformed their daily operations were:
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GPS Geolocation: Precise tracking of the workforce across the entire national territory.
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Attendance & Order Management: Elimination of scattered WhatsApp reports and disorganized emails.
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Real-Time Digital Reporting: Technicians close work orders on-site and reports are automatically uploaded, eliminating delays that previously lasted weeks or even months.
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Inventory & Supply Control: Accurate management of materials used in every field intervention.
The Results: A Radical Shift in the Numbers
Digital transformation was more than just a gradual improvement; it was a radical shift in business outcomes:
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Real KPIs: They went from 50% non-compliance to maintaining indicators below 0% deviation over the last few months.
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Cost Savings: The platform prevented significant fines and penalties through strict contract compliance.
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Proactive Maintenance: High-quality data now enables management to anticipate problems before they occur.
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Customer Trust: The client went from issuing warnings to offering congratulations for the exceptional quality of service.
The Key to Success: Ownership and Commitment
As Wilmer Saavedra highlights, the success of this case lies not only in the software itself but in the team’s willingness to customize the tool to their specific needs. Santiago García “took ownership” of the platform, exploring its full potential to alleviate the back-office administrative burden, allowing the team to focus on strategic tasks.
Conclusion
Iga’s case proves that every operational challenge is actually an opportunity to improve. In the words of Santiago García: “Without OfficeTrack, it would be impossible to maintain these compliance levels. If a company is facing these challenges, the answer is to stop searching and start automating.”
Is your field operation still relying on paper? Discover how you can transform your KPIs and optimize your technical team today.
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