Improve the last mile and your customer satisfaction with OfficeTrack!
At OfficeTrack we understand that the last mile plays a crucial role in the supply chain and can make a difference in your customer satisfaction. But what exactly is the last mile and why is it so important?
The last mile refers to the final stretch of distribution, all the way to your final destination. This stretch is considered critical because it represents the direct contact with the customer and is where the final impression of the quality of service is formed.
It is in this last mile that the challenges often increase: traffic congestion, wrong addresses, closed or absent locations, changes in delivery schedules, and ever increasing customer expectations. Therefore, optimizing the last mile becomes essential to ensure a satisfactory experience and customer loyalty.
What do we offer?
- Real-time tracking: With OfficeTrack, you can know the exact real-time location of your shipments and keep your customers informed about the progress of their deliveries.
- ETA (Estimated Time of Arrival): Our platform allows you to send automatic updates and notifications through messaging services, providing accurate estimates on when they will receive their orders.
- Proof of Delivery (POD): You will be able to electronically record delivery confirmation at the destination, including the customer’s digital signature, photo capture of the delivered product and any other evidence that proves the delivery was made correctly and satisfactorily.
- Dispute resolution: Our platform allows you to request proof of attempted delivery to closed or wrong addresses, with photo capture of the front of the address, time stamping and geo-positioning of the delivery driver’s location.
- Flexible delivery options: Offer your customers the ability to schedule deliveries on specific days and times to suit their needs.
- KPIs and business improvements: Obtain detailed data and analysis of your operation in real time, allowing you to identify areas for improvement and make decisions based on accurate information.
Don’t hesitate and discover how OfficeTrack can help you boost your business:
