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Ticketing

CUSTOMISED MODULES

Ticket issuance for support

This module allows OfficeTrack to offer a service desk module for ticket issuance. It provides your customer service and IT teams with a help desk to manage, in a single view, customer requests and support tickets.

Why does the ticketing module benefit the customer service team?

It obtains a centralized view to create, manage, and maintain customer requests and support tickets.
It is an easy way to track the progress of a ticket from creation to completion.
It manages and routes tickets between teams.
It creates ticket classification and categorizes information.
It defines smart workflows and escalation processes.
It sets alerts and notifications for end users, teams, and support groups.
Integrate OfficeTrack’s ticket issuance module with your existing tools and work seamlessly across systems.
Obtain ticket reports and case history.
Obtain the operational capacity to support all types of incidents.
It is a robust self-service management tool to manage users, permissions, and incident configuration.
It achieves integration with trigger/social chat and video chat.


It significantly improves the efficiency of the support team’s work by receiving user requests in real time.

Tickets submitted through our platform eliminate the need to make phone calls or use messaging platforms that do not register your request and do not allow tracking.

DISCOVER MORE
FASTER

Speed up response times by viewing all customer details and interactions on a single screen.

CUSTOMER

Create an effective process for managing customer requests and incidents with minimal impact.

TEAM

Keeps the team organised, focused, efficient, and effective.

TASKS

Enables the support team to generate tasks and send them to the OfficeTrack application on the mobile devices of field employees.

87%

Improve response time

82%

Increase customer satisfaction

95%

Organise the support team

OfficeTrack
OfficeTrack

Transformación digital

Para cientos de industrias: desde logística hasta minería.

Software Modular

Gestiona uno o varios procesos de tus equipos en campo desde la web o la App móvil.

Modelo SaaS

Accedé a la plataforma desde cualquier lugar y obtiene disponibilidad inmediata de la información.

Seguridad

Para OfficeTrack la seguridad es prioridad, por eso cumplimos con estándares internacionales que garantizan la protección de la información.

GET IN TOUCH

Schedule a call now
or request a free DEMO

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Digital transformation

For hundreds of industries: from logistics to mining.

Software modular

Manage one or multiple processes of your field teams from the web or the mobile app.

SaaS model

SaaS model

Security

For OfficeTrack, security is a top priority, which is why we comply with international standards that ensure information protection.

THEY TRUST US

Testimonials
from our clients

Antonieta Egoavil
Quality Safety Manager, ACS

Since the beginning, OfficeTrack has been essential to our operations. It allows us to meet the maintenance requirements of the State of Florida and ensure that every task is completed within the established timeframes. If we fail to comply, we face fines, so having this level of control is crucial.

  • Mayo 15, 2025
María Isabel Díaz
HR Manager, Crane

Now we follow a unified workflow. We can immediately access certain resources that used to be difficult to obtain. I can now access that information instantly and manage my own timing, without depending on other departments’ schedules.

  • Febrero 3, 2025
Daniel Salazar
Manager, Golden Comunicaciones

OfficeTrack transformed the operation of our field teams. Real-time visibility and efficient communication have been key to improving our service and better satisfying our customers. I would recommend OfficeTrack to any company looking to optimize its field workforce management.

  • Abril 18, 2025

Digital transformation

For hundreds of industries: from logistics to mining.

Software Modular

Manage one or multiple processes of your field teams from the web or the mobile app.

SaaS model

Access the platform from anywhere and get immediate availability of information.

Security

For OfficeTrack, security is a top priority, which is why we comply with international standards that ensure information protection.

NEWS

Stay up to date
with the latest
OfficeTrack updates

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  • February 20, 2026

Success Story: Acme and OfficeTrack

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Success story: Tempel Colombia

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