Why the ticketing module favors the costumer service team?
- A centralized view to create, manage and maintain customer requests and support tickets
- Easy way to track progress of a tickets from the creation to completion
- Manage and route tickets between team
- Create ticket classification and categorize information
- Define smart workflows and escalation process
- Define alerts and notification to end users, teams, and support group
- Integrate OfficeTrack ticketing module with your existing tools and work seamlessly between system
- Ticket reports and case history
- Ability to support all types of incidents
- Self-serve admin tool to manage users, permissions, and incidents configuration
- Build in integration with social trigger/ chat and video chat
Significantly improves the efficiency of the support team’s work by receiving the requirements sent by users in real time.
Tickets submitted through our platform eliminate the need to make phone calls or use messaging platforms that do not record your request and do not allow tracking.
The benefits of ticketing of Officetrack
We value the opinion of our customers.
Our support team is always available to assist you.
Listening, supporting, and constantly contacting them is a high priority.
Read some testimonials from our valued customers.
“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”
“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”
“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”
“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”
“OfficeTrack is the application you need if you have personnel in the field. It concentrates in one place, several functions that improve management, providing data that increase the satisfaction of our customers.”
You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!
