Ticketing
5 (Demo)
modulE
Ticketing
This module allows OfficeTrack to offer a Ticketing Service Desk module.
It gives your Customer Care and IT Teams a Help Desk to manage in a single-view, customer requests, and support tickets.

Why the ticketing module favors the costumer service team?

Significantly improves the efficiency of the support team’s work by receiving the requirements sent by users in real time.

Tickets submitted through our platform eliminate the need to make phone calls or use messaging platforms that do not record your request and do not allow tracking.

Improve response time
87%
Increase customer satisfaction
78%
Organize the support team
91%

The benefits of ticketing of Officetrack

Faster

Speed up handling time by seeing all customer details and interactions on one screen

Client

Build an effective process to manage customer request and incidents with minimum impact to the customer

Team

Keep the team organized, focused, efficient, and effective

Tasks

It allows the support team to generate tasks and send them to the OfficeTrack application on the mobile devices of field employees.

TESTIMONIALS
What do our customers say?

We value the opinion of our customers.

Our support team is always available to assist you.

Listening, supporting, and constantly contacting them is a high priority.

Read some testimonials from our valued customers.

Andres Caro
Icetel
Assistant General and Commercial Manager

“OfficeTrack allows me as a supervisor to have complete awareness of the technician’s location in the field at all times.”

Fernando Duarte Portillo
Grupo HTE
Technical Management

“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”

André Fernandes
Dolse
General Manager

“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”

Ignacio López
QB Andina
Operational Manager

“OfficeTrack boosts the efficiency of the people working in the company. In some processes such as verifications or quality control, the processing time was reduced by a third, with the addition that the information is more accurate and reliable than before.”

Andres Caro
Icetel
Assistant General and Commercial Manager

“Besides shortening the deadlines for the generation of reports after the work was done, it also allowed us to be certain that the photographic report is accurate at the time of the execution of the task, whether preventive or corrective.”

Arnelly Lucena
Imaz
Maintenance Supervisor at Casa Imaz

“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”

Gustavo Enrique Borges Alencar
Contel
Operational Director

“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”

SUCCESS STORIES
Meet some of our customers' success stories

You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!

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