It allows remote assistance between your technician, the customer, and the controller.
This module allows users to participate in a secure video chat and share information and images in real-time.
The video is tagged and recorded with a link within the service call.
Available on OfficeTrack portal and OfficeTrack mobile app.
With OfficeTrack Video Chat the technician present can start a video chat directly from the OfficeTrack mobile app. Learn how it works:
Among the benefits that we can obtain, it is necessary to highlight the savings in operating expenses, technician mobility, travel time, fuel and parking expenses.
It will also allow you to have the visit documented, with time and date, certifying the activity performed.
We value the opinion of our customers.
Our support team is always available to assist you.
Listening, supporting, and constantly contacting them is a high priority.
Read some testimonials from our valued customers.
“OfficeTrack allows me as a supervisor to have complete awareness of the technician’s location in the field at all times.”
“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”
“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”
“OfficeTrack boosts the efficiency of the people working in the company. In some processes such as verifications or quality control, the processing time was reduced by a third, with the addition that the information is more accurate and reliable than before.”
“Besides shortening the deadlines for the generation of reports after the work was done, it also allowed us to be certain that the photographic report is accurate at the time of the execution of the task, whether preventive or corrective.”
“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”
“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”