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Video Chat

CUSTOM MODULES

Remote assistance via video

It allows remote assistance between your technician and the customer. This module enables users to participate in a secure video chat and share information and images in real time. The video is recorded with a link within the service call.

It is available from the OfficeTrack web environment and from the app installed on mobile devices. With OfficeTrack video chat, the on-site technician can start a video chat directly from the OfficeTrack mobile app.

Among the benefits, it is important to highlight savings on operating costs, technician mobility, travel times, fuel expenses, and parking costs.

It also allows you to have the visit documented, with date and time, certifying the activity performed.

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IMPROVED RESPONSE TIMES

Allows technicians to resolve issues in a single visit.

REMOTE ASSISTANCE

Enables real-time video chat communication between the operations center, technicians, and customers.

DIGITAL ARCHIVE

Save the recording and you can play back the video for future audits and training sessions.

EASY TO USE

It is easy to operate. The customer does not need to install any additional software.

83%

Operating cost savings

84%

Improve response times

75%

Service efficiency

OfficeTrack
OfficeTrack
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Digital transformation

For hundreds of industries: from logistics to mining.

Software modular

Manage one or multiple processes of your field teams from the web or the mobile app.

SaaS model

SaaS model

Security

For OfficeTrack, security is a top priority, which is why we comply with international standards that ensure information protection.

THEY TRUST US

Testimonials
from our clients

Antonieta Egoavil
Quality Safety Manager, ACS

Since the beginning, OfficeTrack has been essential to our operations. It allows us to meet the maintenance requirements of the State of Florida and ensure that every task is completed within the established timeframes. If we fail to comply, we face fines, so having this level of control is crucial.

  • Mayo 15, 2025
María Isabel Díaz
HR Manager, Crane

Now we follow a unified workflow. We can immediately access certain resources that used to be difficult to obtain. I can now access that information instantly and manage my own timing, without depending on other departments’ schedules.

  • Febrero 3, 2025
Daniel Salazar
Manager, Golden Comunicaciones

OfficeTrack transformed the operation of our field teams. Real-time visibility and efficient communication have been key to improving our service and better satisfying our customers. I would recommend OfficeTrack to any company looking to optimize its field workforce management.

  • Abril 18, 2025
NEWS

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with the latest
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Success Story: Acme and OfficeTrack

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Success story: Tempel Colombia

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