Video Chat

Remote assistance via video

Allows remote assistance from the web environment between the supervisor and the technician and/or the supervisor and the end customer.
This module lets users join a secure video chat and share information and images in real time.
The video is recorded and remains available through a link inside the task.

The call is broadcast exclusively from the OfficeTrack web environment and connects the supervisor and the technician and/or the supervisor and the end customer.

Key advantages include savings in operational costs, technician mobility, travel time, and fuel expenses. It also allows the visit to be documented, with date and time, certifying the activity performed.

It is available from the OfficeTrack web environment and from the app installed on mobile devices.

Use Cases
- Internet services: the technician shows the installation to the supervisor to validate the work.
- Air conditioning: a specialist guides the technician through the diagnosis.
- Electrical: the supervisor checks the connections before energizing the system.
- Gas: an expert visually inspects the installation before authorizing the order closure.
- Plumbing: the customer shows the leak before scheduling the visit.
- Medical equipment: a remote engineer assists during the repair.
- Telecommunications: the support center guides the technician in real time through complex incidents.
- Maintenance companies: the customer visually confirms the work was completed correctly before signing off.

Why Choose OfficeTrack Video Chat?
✔ Video calls integrated into the platform
✔ No need to switch apps
✔ The technician receives the call directly in OfficeTrack Plus
✔ The customer only needs an email address, no installation required
✔ Immediate remote support
✔ Faster resolution
✔ Higher customer satisfaction
✔ Greater operational