OfficeTrack's mobile location service provides comprehensive online information regarding the location, activities and work progress of field workers.
Supervisors and managers can manage field workers from a single system, with a global view of all field workers.
End customers can be informed of a delivery or technician’s time arrival through SMS or email messaging.
OfficeTrack also provides managers with push notification/alert capability for quick and urgent action required.
The capabilities of the system significantly enhance managerial and operational efficiency, enabling considerable savings.
Main Features
Real-time locations
View locations of field workers and vehicles on a map in real-time.
Alerts
Receive alerts whenever field workers enter and/or leave customers/suppliers.
Working areas
Monitor field workers’ work progress in defined working areas.
Messages and status
Receive distress messages and status updates (available, busy, etc.) from field workers.
Past routes and data
Maintains record of routes and location data for a three month period.
Points of interest
Set points of interest and polygons, and assign them to field workers.
Reports and graphs
Produce a variety of reports and graphs that allow you to investigate and measure work efficiency performed by field workers.
Key Benefits
Online location
Online location of field workers.
Management
Effective management of field workers tasks.
Savings in operational expenses
Significant savings in operational expenses, such as call center representatives, number of phone calls, and manual data entry.
Customer service
Better customer service due to real-time updates from the field of corporate information field which results in a significant reduction in task-related errors and inquiries.
Monitoring field workers
Monitoring field workers productivity and efficiency.