In today’s increasingly competitive marketplace, organizations must make great efforts to acquire new customers and especially to retain existing ones.
OfficeTrack solution for field services allows companies to schedule and manage requests, as well as audit and monitor their progress.
This tool offers your customer service and technical support team a single view to manage all customer requests.
The purpose of this ticket manager is to create, manage and process tickets. You will be able to:
OfficeTrack helps to optimize the customer service process, thus improving interaction with users.
In order to have satisfied customers, it is necessary to implement well-defined processes, train personnel and use the right technology to keep up with the demands that arise.
We value the opinion of our customers.
Our support team is always available to assist you.
Listening to, supporting, and constantly contacting them is a high priority.
Read some testimonials from our valued customers.
“OfficeTrack allows me as a supervisor to have complete awareness of the technician’s location in the field at all times.”
“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”
“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”
“OfficeTrack boosts the efficiency of the people working in the company. In some processes such as verifications or quality control, the processing time was reduced by a third, with the addition that the information is more accurate and reliable than before.”
“Besides shortening the deadlines for the generation of reports after the work was done, it also allowed us to be certain that the photographic report is accurate at the time of the execution of the task, whether preventive or corrective.”
“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”
“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”
“OfficeTrack is the application you need if you have personnel in the field. It concentrates in one place, several functions that improve management, providing data that increase the satisfaction of our customers.”
“Con OfficeTrack ya no uso papel y es más fácil enviar los informes digitalizados a las administraciones.”
You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!