OfficeTrack’s task management service allows you to manage all field worker tasks online, quickly and efficiently, from a single screen!
The dispatcher can efficiently assign tasks to field workers by simply sending assignments with the required information to the mobile devices of field workers.
Dispatchers can also place a work order bid amongst their contractors, ensuring the most cost efficient contractor will get the job.
The task management service also enables supervisors/managers to request confirmation of completed tasks, or responses regarding issues that require management attention.
These key capabilities of the task management service provides managers with a tool to make quick and effective decisions, allowing for significant savings in field worker management and data collection.
Online Dispatch of Activities
Send tasks (service calls) to field workers' mobile devices.
Report and administer task completion details online by field workers.
Optimize field worker routes based on task loads, skills and location.
View on map the past and current locations of field workers.
Definition of Alerts
Set points and areas of interest on a map and receive alerts when field workers enter or exit the area.
Assignment of Tasks
Assign future tasks to field workers on a daily, weekly, monthly and yearly basis.
Integration with Back-Office Systems
Present real-time inventory information to field workers based on integration with the back-office inventory system.
Define cellular reporting forms for each task type to be filled in by field workers on their mobile devices.
Generate multi-dimensional reports, graphs and summaries about tasks and field worker efficiency.
Reduced Response Time
Real-time online task execution status.
Remote Monitoring of Tasks
Effective management of field workers tasks.
Savings in Operational Expenses
Significant savings in operational expenses, such as call center representatives, amount of phone calls and manual data entry.
Better Customer Service
Significant reduction in task-related errors and inquiries due to real-time updates of the corporate information system from the field.
Greater Visibility and Control
Monitoring field workers productivity and efficiency.