officetrack module
Video Chat

It allows remote assistance between your technician, the customer, and the controller. 

This module allows users to participate in a secure video chat and share information and images in real-time. 

The video is tagged and recorded with a link within the service call.

Improved response times

Improves user experience by allowing your operation team to resolve issues on site.

Remote Assistance

Allows real-time video chat communication between the operations base, technicians and customers.

Digital file

Save the recording and it is possible to replay the video for future audits and trainings.

Easy to use

It is easy to operate. There’s no need to install additional programs on the customer’s side.

Available on OfficeTrack portal and OfficeTrack mobile app.

With OfficeTrack Video Chat the technician present can start a video chat directly from the OfficeTrack mobile app. Learn how it works:

Among the benefits that we can obtain, it is necessary to highlight the savings in operating expenses, technician mobility, travel time, fuel and parking expenses.

It will also allow you to have the visit documented, with time and date, certifying the activity performed.

Operational cost savings
83%
Improves response time
84%
Service efficiency
75%
testimonials
What do our customers say?

We value the opinion of our customers.

Our support team is always available to assist you.

Listening, supporting, and constantly contacting them is a high priority.

Read some testimonials from our valued customers.

Andres Caro
Icetel
Assistant General and Commercial Manager

“OfficeTrack allows me as a supervisor to have complete awareness of the technician’s location in the field at all times.”

Fernando Duarte Portillo
Grupo HTE
Technical Management

“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”

André Fernandes
Dolse
General Manager

“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”

Ignacio López
QB Andina
Operational Manager

“OfficeTrack boosts the efficiency of the people working in the company. In some processes such as verifications or quality control, the processing time was reduced by a third, with the addition that the information is more accurate and reliable than before.”

Andres Caro
Icetel
Assistant General and Commercial Manager

“Besides shortening the deadlines for the generation of reports after the work was done, it also allowed us to be certain that the photographic report is accurate at the time of the execution of the task, whether preventive or corrective.”

success stories
Meet some of our customers' success stories

You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!

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