It allows remote assistance between your technician, the customer, and the controller.
This module allows users to participate in a secure video chat and share information and images in real-time.
The video is tagged and recorded with a link within the service call.
Available on OfficeTrack portal and OfficeTrack mobile app.
With OfficeTrack Video Chat the technician present can start a video chat directly from the OfficeTrack mobile app. Learn how it works:
- A click on the Chat icon will initiate a request to the back office, or send an email with a link to the client.
- An icon is available on the OfficeTrack web portal to set up the bilateral conversation.
- Once the request is accepted, a private and secure connection is established in which both parties share a video chat room.
- The module also offers a multi-member room, to allow more people to join the conversation in real time.
- At the end of the video chat, the recording is saved and a link to the recording is tagged and saved in the task.
Among the benefits that we can obtain, it is necessary to highlight the savings in operating expenses, technician mobility, travel time, fuel and parking expenses.
It will also allow you to have the visit documented, with time and date, certifying the activity performed.
We value the opinion of our customers.
Our support team is always available to assist you.
Listening, supporting, and constantly contacting them is a high priority.
Read some testimonials from our valued customers.
“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”
“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”
“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”
“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”
“OfficeTrack is the application you need if you have personnel in the field. It concentrates in one place, several functions that improve management, providing data that increase the satisfaction of our customers.”
You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!
