It allows remote assistance between your technician, the customer, and the controller.
This module allows users to participate in a secure video chat and share information and images in real-time.
The video is tagged and recorded with a link within the service call.
Available on OfficeTrack portal and OfficeTrack mobile app.
With OfficeTrack Video Chat the technician present can start a video chat directly from the OfficeTrack mobile app. Learn how it works:
- A click on the Chat icon will initiate a request to the back office, or send an email with a link to the client.
- An icon is available on the OfficeTrack web portal to set up the bilateral conversation.
- Once the request is accepted, a private and secure connection is established in which both parties share a video chat room.
- The module also offers a multi-member room, to allow more people to join the conversation in real time.
- At the end of the video chat, the recording is saved and a link to the recording is tagged and saved in the task.
Among the benefits that we can obtain, it is necessary to highlight the savings in operating expenses, technician mobility, travel time, fuel and parking expenses.
It will also allow you to have the visit documented, with time and date, certifying the activity performed.
We value the opinion of our customers.
Our support team is always available to assist you.
Listening, supporting, and constantly contacting them is a high priority.
Read some testimonials from our valued customers.
“OfficeTrack is a very flexible software, and it suits our operation, as we have very complex services and others that are very simple. Other tools are very tight and only covered part of our needs, in addition to being more expensive.”
“When we were introduced to OfficeTrack, we realized that the automation and process control it offered was exactly what we needed, and we decided to adopt it all across our operation.”
“With OfficeTrack I no longer use paper and it is easier to send the digitized reports to the administrations.”
“The application reduced the problems in the visits, the cost, the deadlines and I guarantee the traceability of each resource in the field. Today we can see our entire operation, we know everything that happens outside the office with precision.”
“OfficeTrack is the application you need if you have personnel in the field. It concentrates in one place, several functions that improve management, providing data that increase the satisfaction of our customers.”
“Con OfficeTrack ya no uso papel y es más fácil enviar los informes digitalizados a las administraciones.”
I would highlight that OfficeTrack transformed our operations by improving document management and internal communication, enabling real-time access, task automation and efficient coordination between teams, which has boosted our growth and customer satisfaction. I would recommend this solution to optimize processes and improve the customer experience in any company.
As head of operations at ‘El Ejecutivo’, I highlight that OfficeTrack has transformed our management by centralizing processes, increasing efficiency by 30%, reducing management times by 40% and improving customer satisfaction by 25%. This tool has been key to our operational excellence, catalyzing growth and innovation, and allowing us to offer a higher quality service. I recommend OfficeTrack to optimize processes and improve the customer experience in any company.
The experience with OfficeTrack has been positive for Igga, highlighting the seriousness of the company, the fulfillment of the value proposition, the cost-effectiveness of the platform and the quality of the after-sales service.
In summary, the collaboration between Igga and OfficeTrack has proven to be successful in improving telecom maintenance management, increasing operational efficiency and providing an enhanced experience for both technicians and customers.
“At Tekton, managing multiple projects simultaneously requires efficient, real-time tools. Since adopting OfficeTrack, we have reduced reporting time from 10 days to 3 days, improved quality and automated key processes. The ability to customize and optimize our operations has been invaluable. OfficeTrack has transformed our management, making it more dynamic and interactive, and we couldn’t be more pleased with the results.”
“At Verytel, the implementation of OfficeTrack has transformed our document management and operational efficiency. Before, we were dealing with physical minutes and manual processes that were cumbersome and inefficient. Now, with the digitization and real-time availability of the minutes, we have improved the accuracy and speed of our responses to customers. The obligation to complete fields in OfficeTrack ensures complete information and has allowed us to significantly reduce the time spent on reports. We are very pleased with the results.”
You will learn how they worked before they implemented our software, what were their needs, and how OfficeTrack helped to improve their operation. We invite you to hear their stories!
