Summary:
The OfficeTrack solution for field work in projects in the Agro-Inputs sector were successfully implemented in DISTRIBUCIONES HYH, a group of CORTEVA COLOMBIA distributors for commercial and technical development in rural areas and farms.
What is DISTRIBUCIONES HYH?
DISTRIBUCIONES HERNANDEZ Y HERNANDEZ is a Colombian company founded in 1988, leader in the commercialization of inputs for the agricultural and livestock sector. It has 40 years of experience working for the Colombian countryside in the regions of Córdoba, Sucre and Sur de Bolívar. The main objective is to provide the Colombian market with products with innovative technologies, supported by scientific research, achieving successful solutions to production problems on farms and thus contribute to the sustainability and profitability of the agricultural and livestock business. Distribuciones HYH selected OfficeTrack to automate the planning and management of its field workforce in the commercial and technical areas.
About DISTRIBUCIONES HYH
The services offered range from diagnosis and recommendations for weed control in pastures, phytosanitary control of various crops, monitoring of field applications, review and calibration of spraying equipment, training to employees for proper application of agrochemicals and training to store counters in different locations in Colombia.
Business Challenge
Distribuciones HYH needed an automated solution to optimize the process of assigning jobs to technicians and sales representatives who perform field work, in order to improve the time of each activity or service ticket and thus reduce time, costs and also have immediate information at the close of each event performed by field work partners, to optimize decision making.
Why OfficeTrack?
Distribuciones HYH selected the OfficeTrack WFM solution due to its success with other companies in various sectors, and the scope of its scalable and flexible platform, which allows, for example:
Daily task/activity load management so that the workforce can access real-time information in order to see the complete tracking of all activities and thus better serve the customer.
Modules such as task management and workflow process, resource scheduling, points of interest, technical staff assistance and processing of information presented in reports.
Results obtained with the OfficeTrack solution
– They gained efficiency in team workload planning while increasing customer satisfaction through the optimization of their processes.
– They collected a large amount of information on the status and updates of the tasks or tickets assigned to each employee attending a site.
– Employees now receive their tasks on their mobile device, and depending on the different factors at the time, they can accept or reject them.
– HYH Distributions records and receives customized, summarized and ordered reports of the different types of forms they handle, according to the configuration made through the Report Design module.
As a fully integrated field workforce solution, OfficeTrack enabled administrative and operational efficiency, providing better customer service, detailed reporting capabilities and reduced time and cost losses.
We are currently working to implement it in different areas in order to further optimize field work management and decision making.
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